For 2020 Homeowners
Your Home Is Protected.
We've Got Your Back.
If you're already a 2020 homeowner, start here. If you're considering building with us, this is what post-close support looks like.
Your New Chapter
Your Home, Your Peace of Mind
Most builders hand you the keys and move on. We schedule two follow-up visits, keep a dedicated warranty coordinator on staff, and make it easy to reach a real person when something comes up.
Congratulations on stepping into your new home. Your New Home Limited Warranty is crafted to ensure your home remains a safe, comfortable haven for the journey ahead.
One Year of Coverage - With Us By Your Side
Your home is covered for one year from the date of property transfer or first occupancy - whichever comes first. We'll check in twice during that year so nothing slips through the cracks:
Before you file a claim, check the FAQ section below - most common issues have a quick fix that takes just a few minutes.
Ty Carnes
Warranty Coordinator - 2020 Builders
Warranty Questions & Claims
Owning a home comes with questions, and finding answers should be simple. Start with the FAQs below - many issues can be resolved in just a few minutes without needing to file a claim.
- 1Check the FAQs below for a quick answer.
- 2Watch a how-to video if one applies to your situation.
- 3Still need help? File a claim and we'll take it from there.
Start Here
Quick Answers
Most common questions have a fast fix. Check here before filing a claim.
What are the green discs on the ground around my home foundation?
What is the white pipe in my yard?
How do I clean the garbage disposal?
When should I change the Air Filters?
How do I program the Schlage Electronic Front Door Lock?
Who do I contact in case of a home emergency?
Where can I find information on my well?
What is the 2020 Builders warranty label?
Where can I find the 2020 Builders warranty label?
What do electric breakers do and how do I use them?
What to do if an appliance doesn't perform?
Didn't find your answer? We'll take it from here.
File a ClaimLoving Your New Home?
Your story helps other families take the leap. If you've had a great experience with your 2020 home, we'd love to hear about it.
Write a ReviewDuring Your Warranty Period
Licensed Trade Reviews
When a licensed trade (Electrical, HVAC, Plumbing) visits your home during the warranty period, we want to make sure you're receiving the same level of service you've come to expect from the Team 2020 family. Since we can't always be there in person, this form lets you share your experience directly with us.
Submit a Trade ReviewWarranty Service Request
Couldn't Find Your Answer?
We'll Take It From Here.
Submit a warranty service request and our team will follow up promptly. Describe the concern, upload photos if helpful, and we'll handle the rest.
File a ClaimPrefer email? [email protected]